Can I choose my diamond?
Yes! Sophie hand selects a collection of diamonds based on your general specification preferences; shape/cut, color & carat weight. After Sophie carefully reviews each stone to ensure it meets her standards, you will have the opportunity to view your curated selection and choose the stone of your dreams!

I have my own family heirloom diamond or metal - can you use it?
Please inquire about your specific family heirloom diamond by sending us an email with a photo and any documentation you have on the piece. The diamond will need to still be in its original setting, must be round, and must be over .50ct. The heirloom piece must be appraised, and insured with Jewelers Mutual. Though we cherish the sentiment and the sustainability of reuse, our studio is unfortunately unable to use clients' gold, gemstones other than diamonds, or small diamonds. 

Can you make a ring like X?
We love seeing inspiration and may be able to weave elements into your design, but even our custom designs are true to Sophie's aesthetic. We do not replicate other designer's work. Sophie's custom designs are directly based off of her existing portfolio.  

How can I be assured of the quality of my diamond?
Every diamond we use is hand selected by Sophie, so you can be assured of our stones' superior quality. Each natural diamond is accompanied by a Gemological Institute of America ("GIA") report, using industry standard specifications to evaluate the diamond's quality and value.

Can I use a Salt-and-Pepper Diamond or a Montana Sapphire in my custom ring?
Unfortunately, due to their limited availability, we are not currently able to source Montana Sapphires or alternative diamonds for custom rings.

Can you make me a custom wedding band?
There are lots of customization options such as band width and diamond placement, however we do not make fully custom wedding bands (i.e. "shadow bands").

How long will it take to receive my ring?
Our custom rings take 8-12 weeks to hand-craft, following your final design decisions and deposits. Times can vary depending on design complexity and our current production schedule. Please be in touch if you have a shorter timeline, and we can advise regarding options with a quicker turnaround.

How will my ring be delivered (if shipping)?
Your ring will arrive tucked in a slim ring box that can fit discreetly in your pocket. The ring box & diamond report will be packaged securely in a larger express shipping box, with care in a discrete box without logos. It will be sent to you via express shipping, typically overnight. Most importantly, the package will be insured and will require a signature for delivery.

How do I find out my (or my partner’s) ring size?
For the most accurate size, we recommend visiting our shop so we can size you in person. You can also pop into a big-box store for an accurate sizing. Alternatively, plastic sizers can be purchased here. 

Can my ring be resized?
We offer a complimentary resizing within 90 days on our engagement rings. Resizing takes 1-3 weeks. When purchasing an in-stock ring, we suggest sticking with the current size for now, so we can resize it accurately when we’re able to measure the recipient. We craft our rings at a common average size. There’s a limit to how much rings can be resized, and eternity bands cannot be resized, so be sure to inquire if you have concerns.

What is 18k Grey Gold?
18k Grey Gold is a premium gold alloy that contains palladium, a metal in the platinum family. It holds a polish much better than platinum, which can dull over time. We love it for its warm undertones and strength. It’s a nickel-free option (unlike traditional white gold), making it the perfect choice for someone who prefers white gold but has a nickel sensitivity. Additionally, Grey Gold doesn’t require the rhodium plating traditionally done over white gold - thus avoiding a toxic process and frequent re-plating upkeep.

What sort of upkeep will my ring need?
Jewelry will require some maintenance over time, and we're here for you! Metal and diamonds are strong, but not invincible - your jewelry should be worn thoughtfully and serviced periodically. We recommend removing your jewelry for any heavy lifting, exercising, washing dishes, swimming, long bike rides, gardening, and any other metal-to-metal contact. Prongs should be checked for tightness every six months, and we're pleased to offer this service complimentary as well as complimentary cleanings. For at-home cleanings of gold and diamond jewelry, you can use warm water and dish soap - more info here.

Does your jewelry come with a warranty?
Yes, you can read it in full here.

Do you have any suggestions for insurance?
We recommend insuring your jewelry with Jewelers Mutual in case of any loss or damage.